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Service, Recalls, Warranty & Maintenance Valuable service and maintenance information. Also discussion which engine and transmission fluids you use.

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Old 01-16-2012, 12:26 PM   Thread Starter #1
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Default Magnuson-Moss Warranty Act Your Best Friend At Dealer

Just thought I would put this on here for members who do not clearly know about this. It comes in handy whenever the dealer tries to deny your claims. Hell...they would deny everything if they could.

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Auto Warranties, Routine Maintenance, and Repairs: Is Using the Dealer a Must?

If you own a car, you know how important it is to keep up with routine maintenance and repairs. But can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs?

The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is your owner's manual.

What is a warranty?
A warranty is a promise, often made by a manufacturer, to stand behind its product or to fix certain defects or malfunctions over a period of time. The warranty pays for any covered repairs or part replacements during the warranty period.

Do I have to use the dealer for repairs and maintenance to keep my warranty in effect?
No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. That said, there may be certain situations where a repair may not be covered. For example, if you or your mechanic replaced a belt improperly and your engine is damaged as a result, your manufacturer or dealer may deny responsibility for fixing the engine under the warranty. However, according to the FTC, the manufacturer or dealer must be able to demonstrate that it was the improper belt replacement — rather than some other defect — that caused the damage to your engine. The warranty would still be in effect for other parts of your car.

Will using 'aftermarket' or recycled parts void my warranty?
No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.
Tips To Avoid Warranty Issues

Here's how to get the most out of your vehicle's warranty:
  • Read your warranty. Often bundled with your owner's manual, the warranty gives a general description and specific details about your coverage. If you have misplaced your owner's manual, look for it online. Check the "Owners" section of your manufacturer's website.
  • Be aware of your warranty period. If problems arise that are covered under the warranty, get them checked out before the warranty expires.
  • Service your car at regular intervals. This is a good idea in any case. But for the sake of keeping your warranty intact, follow the manufacturer's recommended service schedule. Details are in your owner's manual.
  • Keep all service records and receipts, regardless of who performs the service. This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could be denied.
  • Complain. If you think a dealer's service advisor denied your warranty claim unfairly, ask to speak with a supervisor. If you still aren't satisfied, contact the manufacturer or go to another dealer. You also may wish to file a complaint with your state Attorney General, local consumer protection office, local Better Business Bureau, or the FTC.
Source Credit: Auto Warranties, Routine Maintenance, and Repairs: Is Using the Dealer a Must?

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  Great Info!!
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Old 01-16-2012, 12:33 PM   #2
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Repped!!!
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Old 01-16-2012, 12:35 PM   Thread Starter #3
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

^^Thx you sir.

Don't be afraid to COMPLAIN!! Being a nice guy can =
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Old 01-16-2012, 12:36 PM   #4
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

this act got me a brand new engine. and some compensation from Nissan
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Old 01-16-2012, 12:38 PM   Thread Starter #5
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by Jerzey View Post
this act got me a brand new engine. and some compensation from Nissan
I've heard the craziest stories.

Dealer: Well you installed a radio... so you voided your warranty and we can't fix your engine.

Customer: Oh I see.

Dealer: Yeah, the radio signals caused a bad frequence to one of the pistons.

Customer: Got ya. How much is that?

Dealer: 4K

Customer:

Click the image to open in full size.
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Old 01-16-2012, 12:40 PM   #6
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

This is great info. Dont be affraid of the dealer especially women. Dealer will take full advantage if you let them.
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Old 01-16-2012, 12:40 PM   #7
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by EddyMaxx View Post
I've heard the craziest stories.

Dealer: Well you installed a radio... so you voided your warranty and we can't fix your engine.

Customer: Oh I see.

Dealer: Yeah, the radio signals caused a bad frequence to one of the pistons.

Customer: Got ya. How much is that?

Dealer: 4K

Customer:

Click the image to open in full size.
Lol..this wouldn't surprise me at all. I hate dealing with the dealer.
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Old 01-16-2012, 12:48 PM   #8
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by 07maximan View Post


Lol..this wouldn't surprise me at all. I hate dealing with the dealer.
That's why you should go to the dealer regularly. I got their oil change package for $55 for 3 oil changes. Add a second car for $10-20 and that car also gets 3 oil changes, so that's $75 for 6 oil changes total. Get to know salesmen, parts personnel, Service advisors, managers, etc and everything you need will be a breeze.

Example:

Got my 7th gen gen few days ago, they gave me an extra intelligent key fob free, cut me a new hard key for $20, changed my fob batteries free, programmed all fobs for $35, for bumper-to-bumper 100K miles warranty at half cost, upgraded alarm half cost. Even when I took my 04's and 05 to them, they'd do things for free. They want your business and your loyalty, so if you show them you're not ignorant, they won't bullshit you in anything.
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Old 01-16-2012, 12:52 PM   #9
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by Deadbolt View Post
That's why you should go to the dealer regularly. I got their oil change package for $55 for 3 oil changes. Add a second car for $10-20 and that car also gets 3 oil changes, so that's $75 for 6 oil changes total. Get to know salesmen, parts personnel, Service advisors, managers, etc and everything you need will be a breeze.

Example:

Got my 7th gen gen few days ago, they gave me an extra intelligent key fob free, cut me a new hard key for $20, changed my fob batteries free, programmed all fobs for $35, for bumper-to-bumper 100K miles warranty at half cost, upgraded alarm half cost. Even when I took my 04's and 05 to them, they'd do things for free. They want your business and your loyalty, so if you show them you're not ignorant, they won't bullshit you in anything.
Your right, if you go to the dealer and they always see your face, they're more likely to help you out even tho you only go for regular oil changes. If a bigger problem arises, you can bargain with them for the cost of fixing that issue.
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Old 01-16-2012, 12:56 PM   Thread Starter #10
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by Deadbolt View Post
That's why you should go to the dealer regularly. I got their oil change package for $55 for 3 oil changes. Add a second car for $10-20 and that car also gets 3 oil changes, so that's $75 for 6 oil changes total. Get to know salesmen, parts personnel, Service advisors, managers, etc and everything you need will be a breeze.

Example:

Got my 7th gen gen few days ago, they gave me an extra intelligent key fob free, cut me a new hard key for $20, changed my fob batteries free, programmed all fobs for $35, for bumper-to-bumper 100K miles warranty at half cost, upgraded alarm half cost. Even when I took my 04's and 05 to them, they'd do things for free. They want your business and your loyalty, so if you show them you're not ignorant, they won't bullshit you in anything.
Yeap, I agree. Some dealers are very nice and work with you. I can attest to that.

But the vast majority are out to bend you over... do you in the ass with your feet on the wall and spray you with used oil from a old Murano.
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Old 01-16-2012, 12:57 PM   #11
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by EddyMaxx View Post
Yeap, I agree. Some dealers are very nice and work with you. I can attest to that.

But the vast majority are out to bend you over... do you in the ass with your feet on the wall and spray you with used oil from a old Murano.
Wonderful visual and it's not even 9 am CA time
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Old 01-16-2012, 01:01 PM   Thread Starter #12
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by Deadbolt View Post
Wonderful visual and it's not even 9 am CA time


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Old 01-16-2012, 01:13 PM   #13
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by EddyMaxx View Post
Yeap, I agree. Some dealers are very nice and work with you. I can attest to that.

But the vast majority are out to bend you over... do you in the ass with your feet on the wall and spray you with used oil from a old Murano.
Sounds about right. Lol. Understand that the dealer is a business and those service advisors get paid on what they write so in their eyes its sell sell sell sell!!
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Old 01-16-2012, 01:16 PM   Thread Starter #14
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by Mr DoLLa View Post
Sounds about right. Lol. Understand that the dealer is a business and those service advisors get paid on what they write so in their eyes its sell sell sell sell!!
Its part of the brain-wash process. Let's do these little things for you (oil changes, filters etc... and get your loyalty.

When you get to the BIG-THINGS..........

Since we have your loyalty....
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Old 01-16-2012, 01:18 PM   #15
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Originally Posted by EddyMaxx View Post
Its part of the brain-wash process. Let's do these little things for you (oil changes, filters etc... and get your loyalty.

When you get to the BIG-THINGS..........

Since we have your loyalty....
Exactly!! RITA!!
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Old 01-16-2012, 01:18 PM   Thread Starter #16
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Default Re: Magnuson-Moss Warranty Act Your Best Friend At Dealer

Disclaimer: I'm not bashing any dealers. I'm just going by my own personal experiences with dealers and giving "my perspective". They haven't been the most pleasant which is why I don't care much for going to the dealer unless its is absolutely an EXTREME situation that I really need to go there.
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