Advice Needed: Racing line customer service issue - my6thgen.org

Twitney181 · 09-20-2015, 01:15 PM

I bought a y pipe from them last Monday I still have not received a confirmation e mail, or anything other than from pay pal, I have emailed them twice and called and left a message, I still haven't heard back, the money has been drawn from my account and accepted by racing line, k cannot find any other way to contact them. What would you guys suggest? File a dispute?

sprocketser · 09-20-2015, 01:34 PM

I would wait a little bit , I know RL s not the best service company out there but he wont scam you . Taz s a one man show .

sprocketser · 09-20-2015, 01:36 PM

Also , don t be in a hurry to get your brace , might take a long time . Might not be in stock .

LazyAF · 09-20-2015, 02:50 PM

I ordered their Racingline Front Strut Tower Brace and it took forever to come in, but it eventually did. Don't be mean to the guy he's just a one man show and he does work hard.

Like sprocketser said, don't be in a huge rush to get it, because it will eventually come in. Might take awhile though. I think I waited over a month for mine, which I know, it sucks. But can't really do anything about it.

I'm pretty sure he's one of those companies that 'show their product online' But they won't manufacture anything until something is ordered. Also the company is in Canada so it will have to pass through the border if you live in the US. Mine passed through in 1 day though, but the shipping still took awhile.

Twitney181 · 09-20-2015, 03:07 PM

Originally Posted by LazyAF

I ordered their Racingline Front Strut Tower Brace and it took forever to come in, but it eventually did. Don't be mean to the guy he's just a one man show and he does work hard.

Like sprocketser said, don't be in a huge rush to get it, because it will eventually come in. Might take awhile though. I think I waited over a month for mine, which I know, it sucks. But can't really do anything about it.

I'm pretty sure he's one of those companies that 'show their product online' But they won't manufacture anything until something is ordered. Also the company is in Canada so it will have to pass through the border if you live in the US. Mine passed through in 1 day though, but the shipping still took awhile.

I would just like a confirmation email from them is all, letting me know when it will be in stock or whatever. I feel like regardless that should be done first thing.

sprocketser · 09-20-2015, 03:11 PM

I know , but it s not his strongest point sadly . Should be on his website also .

Zillafreak · 09-21-2015, 08:56 AM

He really needs to work on customer service. If he would just answer emails faster and set up his site a little better, it would cut down on 90% of the issues. That was my issue with him, it took like 2 months to get my MMI from him.

sprocketser · 09-21-2015, 09:12 AM

Yep I know , hope taz will get his act back together .

Twitney181 · 09-23-2015, 09:18 AM

Update, been 8 days, left two messages and 3 emails, no reply still.

sprocketser · 09-23-2015, 11:46 AM

Just be patient as we all have been mate , ( I don t mean to be rude here ).

O.G.Nat-tral · 09-24-2015, 01:49 AM

They do take long to get back in e-mails sometimes but shipping their product is super quick being that they are based in Canada

sprocketser · 09-24-2015, 07:32 AM

RL s not scammers , they might look like it some times but TAZ will ship your stuff , he s a great guy , hope that he s not at the hospital as it happened a while back .

Zillafreak · 09-24-2015, 07:58 AM

Originally Posted by O.G.Nat-tral

They do take long to get back in e-mails sometimes but shipping their product is super quick being that they are based in Canada

Ya, no. It was extremely slow shipping. IIRC my actual shipping took over a week, and it was only in customs for like 4 hours.

**Racingline** · 09-24-2015, 08:17 PM

Hey Guys, things are in porcess to get better and I apologize to all who have waited, p[ast a nd present. Most orders do leave within 48 hours but id say about 25% do get delayed ( on average).

Trey...... you should have got multiple emails, the store is automated for "most" emails. Your order left on the 22nd via ups. PM me if you did not get tracking the other day

sprocketser · 09-24-2015, 08:34 PM

Glad that we got some news Taz ! What happened , were you at the hospital or something !

Twitney181 · 09-25-2015, 05:43 PM

Originally Posted by Racingline

Hey Guys, things are in porcess to get better and I apologize to all who have waited, p[ast a nd present. Most orders do leave within 48 hours but id say about 25% do get delayed ( on average).

Trey...... you should have got multiple emails, the store is automated for "most" emails. Your order left on the 22nd via ups. PM me if you did not get tracking the other day

Product finally showed up, received an email with tracking info yesterday, product had already left Seattle at that point, I never received any emails or responses back to any of my emails. Product is here as stated and with everything included. Appears to be built great and as described on the website. Thank you for supplying me with the product, maybe check your email server for any errors because I never received an email until yesterday and all it contained was tracking Info. Again thank you and I will say my product did arrive quicker than I expected coming from Canada, would have just been nice to be in the loop. Again, thank you.

sprocketser · 09-25-2015, 06:50 PM

Glad that you got it mate !

O.G.Nat-tral · 10-31-2015, 10:46 AM

The stuff is well made.. and you got it..

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